Glossar

Distributed Order Management (DOM) is a system for the intelligent control and distribution of customer orders across multiple warehouse, production, and shipping locations. It uses defined rules to determine the optimal fulfillment location for each order.

A DOM system takes into account, among other factors, inventory levels, delivery times, shipping costs, priorities, and available capacity. This allows orders to be flexibly distributed across different locations and delivery processes to be efficiently coordinated. Especially in omnichannel retail and internationally interconnected logistics networks, Distributed Order Management helps shorten delivery times, make better use of inventory, and increase customer satisfaction.

Practical example:

An online retailer uses a DOM to automatically determine whether an order should be shipped from a central warehouse, a regional branch, or directly from a retail store to ensure the fastest possible delivery.

See also: ERP system, Goods flow, Omnichannel logistics, Process optimization, Supply Chain Management, Transport Management System (TMS), Warehouse Management System (WMS)