Glossar

Returns management encompasses the planning, control, and processing of returned goods throughout the entire returns logistics process. It ensures that returns are efficiently recorded, inspected, and directed for further use or disposal.

Returns management includes the acceptance, identification, quality inspection, restocking, repair, or disposal of returned products. Digital systems, as well as automated identification, measurement, and documentation processes, speed up processing and provide transparency regarding the status of each return. Professional returns management reduces processing times, lowers costs, and improves customer satisfaction.

Practical example:
A returned package is automatically identified, measured, and inspected before the warehouse management system decides whether to restock, repair, or dispose of it.

See also: Data capture, order picking, warehouse, material flow, shipment tracking, goods flow, goods receipt, warehouse management system (WMS)